Built for MSPs. By an MSP.

The OS for
modern
MSP ops

Two products, one platform. A mobile PWA for field techs and a Chrome extension that turns the Autotask web UI into a full security operations center.

MSPulse Field — Mobile PWA
MSPulse Desk — Chrome Extension
MSPulse Field9:41 AM
Unassigned (4)
Bulk Assign
Email sync — CEO mailbox
🔴 ACT NOW
BridgeTech · 38m ago
😡 Angry
VPN not connecting
NEW
Acme Corp · 14m ago
😤 Frustrated
Printer offline — 3rd floor
NEW
Summit Financial · 2m ago
MY TICKETS (7)
SharePoint permissions cleanup
IN PROG
GlobalEdge · 5m ago
Laptop setup — new hire
WAITING
Apex Ventures · waiting
🎫
Board
📊
Admin
🔔
Alerts
👤
Profile
MSPulse Field

Your entire helpdesk,
in your tech's pocket

A PWA replacing the native Autotask mobile app — built for touch, speed, and real field workflows.

Ticket Board
Live
All (24)
Mine (7)
Unassigned (4)
Waiting (6)
Email sync — CEO mailbox
🔴 ESCALATE
IN PROG
BridgeTech · Alex T.
😡 Angry
VPN not connecting after update
NEW
Acme Corp · Unassigned
😤 Frustrated
MFA not prompting on new device
WAITING
Summit Financial · Jordan R.
😐 Neutral
Printer offline — 3rd floor
CLOSED
Summit Financial · Sam K.
← swipe to assign · pull to refresh ↓
Ticket Detail
Unified Feed
Email sync — CEO mailbox
IN PROGRESS
🔴 ACT NOW
BridgeTech LLC
JH
James Harrison
📞 +1 (555) 234-8871 · ✉ james@company.com
NOTES + TIME ENTRIES
Client
3m ago
Still broken — I have an important call in 20 min and need this fixed NOW
Alex T.
⏱ 45m · 18m ago
Checked Exchange — mailbox quota not the issue. Checking Outlook profile.
InternalSam K.
⏱ 15m · 1hr ago
Outlook profile corruption confirmed. Recreating resolves it.
⏱ Log Time
📎 Attach
✍️ Sign Off
Log Time Modal
Log Time Entry
QUICK TEMPLATES
On-site visit
Remote support
Config change
DATE
May 2, 2026
HOURS
0h 45m
WORK PERFORMED (EST)
Recreated Outlook profile. Verified mail flow restored. Client confirmed resolution.
📎 Attach file
Save
Team Load — Admin / Dispatcher
Dispatcher
TECHNICIAN WORKLOAD
AT
Alex T.
8 tickets
SK
Sam K.
4 tickets
JR
Jordan R.
12 tickets
CLIENT HEALTH SCORES
BridgeTech LLC
34/100
Acme Corp
61/100
Summit Financial
87/100
Customer Sign-Off
Work Completion Sign-Off
Ticket #T20260502.0041 — BridgeTech LLC
WORK PERFORMED
Recreated Outlook profile. Verified mail flow. Total time: 1h 15m
James Harrison
May 2, 2026 · 2:47 PM EST
✓ Confirm
iOS Push Notifications
⚡
MSPulse Field
now
🔴 New unassigned ticket
Acme Corp — VPN not connecting after update
⚡
MSPulse Field
2m ago
💬 Client replied — your ticket
BridgeTech — James: "Still broken, I need this fixed NOW"
TIMEZEST SCHEDULING
Send scheduling link directly from the ticket
Remote — 30m
On-site — 1h
MSPulse Desk

A Chrome extension that turns Autotask into a security operations center

Injected directly into the Autotask sidebar. AI analysis, identity verification, secure share, SMS — right where you're already working.

https://ww22.autotask.net/Autotask/AutotaskExtend/OpenTicketDetail.aspx?ticketId=...
MSPulse Desk ⚡
TICKET #T20260502.0041
Suspicious sign-in — token anomaly detected
NEW
PRIORITY HIGH
Monitoring Queue
A sign-in was detected from IP 45.33.32.156 (DigitalOcean datacenter) to account s.chen@company.com. This triggered a Microsoft Defender alert: "Suspicious inbox manipulation rule." User's normal location is New York. This IP is Frankfurt, Germany.
NOTES HISTORY
System (Defender)
12 min ago
Alert ID: d7a2f981 — Suspicious inbox rule: "Move all mail to Deleted Items"
Jordan R.
8 min ago
Reached user — says they didn't create any rules. Checking with manager.
⚡MSPulse Desk
Viewing:
JR
SK
✏️ JR editing
AI
VERIFY
SMS
SHARE
✦ AI Analysis
💡 Tech Analysis
✦ AI ANALYSIS · claude-opus-4
HIGH CONFIDENCE — AiTM COMPROMISE. Frankfurt datacenter IP + inbox rule creation = canonical AiTM token theft. IP scores 94/100 abuser index. A similar ticket on this account closed as FP 6 months ago — retrospective review recommended.
T1557 — AiTM
T1098 — Inbox Rule
T1566 — Phishing
ONE-CLICK CONTAINMENT
Revoke-MgUserSignInSessions -UserId s.chen@company.com
Update-MgUser -UserId s.chen@company.com -AccountEnabled:$false
🔒 Copy Containment Commands
SENTIMENT
😐 Neutral
ESCALATION
🔴 94/100
AI Analysis — Security Alerts

Senior SOC analyst intelligence on every security alert

Powered by Claude Opus. Distinguishes confirmed compromise from ambiguous evidence. Catches patterns hidden in year-old tickets. Pre-fills MgGraph containment commands.

Threat Intelligence Reconciliation
AI Analysis
INTELLIGENCE SOURCES — AUTOMATIC
ipapi.is
45.33.32.156 — DigitalOcean, Frankfurt
Abuser: 94/100
VPN · Datacenter · Flagged
OpenCTI
IP in 3 known phishing campaigns
HIGH RISK
Microsoft Defender
anomalousToken — alert severity: High
CONFIRMED
⚠ SOURCE RECONCILIATION
All three sources converge. No conflicting signals. Confidence: HIGH.
HISTORICAL CONTEXT — 12 MONTH LOOKBACK
📚 6 MONTHS AGO — Ticket #T20251102
"User s.chen reported unfamiliar sign-in. Closed as FP after user confirmed." — Prior closure treated as suspect. Matches AiTM pre-positioning pattern.
Recommend retrospective review
MITRE ATT&CK Mapping
MITRE ATT&CK — AUTO MAPPED
T1557 — Adversary-in-the-Middle
Token hijack via reverse proxy phishing
HIGH
T1098.005 — Inbox Rule Manipulation
BEC pre-positioning via mail forwarding
CONFIRMED
T1566 — Spearphishing Link
Initial access vector — inferred
LIKELY
ONE-CLICK CONTAINMENT WORKFLOW
1. Revoke Sessions
MEDIUM
Revoke-MgUserSignInSessions -UserId s.chen@company.com
📋 Copy
2. Block Sign-In
HIGH
Update-MgUser -UserId s.chen@company.com -AccountEnabled:$false
📋 Copy
Tech Analysis — Routine Tickets
Tech Analysis
💡 TECH ANALYSIS
VPN not connecting after Windows update
Root cause: Windows KB5034441 breaks split tunneling on GlobalProtect and Cisco AnyConnect. Affects ~30% of clients on this patch cycle.
Next steps:
1. Confirm VPN client version (need ≥ 5.2.13)
2. Check Windows Update history for KB5034441
3. Reset TCP/IP stack + Winsock
4. Restart VPN service + re-test tunnel
5. If still failing — reinstall VPN client
🔁 RECURRING PATTERN
Acme Corp — 4 VPN tickets this month. Cluster: "GlobalProtect incompatibility requiring upgrade to 5.2.13+". Suggest proactive endpoint upgrade.
👤 TECH MATCH SUGGESTION
Sam K. resolved 3 of the last 4 VPN tickets for this company. Consider assigning based on prior familiarity.
🚨

Senior SOC analyst persona

Calibrated judgment — distinguishes confirmed compromise from ambiguous evidence. Treats closed-as-FP as not-yet-exonerated.

🔍

Multi-source threat intelligence

Automatically pulls ipapi.is, OpenCTI, and Defender payloads. Surfaces source contradictions instead of glossing over them.

📚

12-month cross-ticket reasoning

Reads full ticket history per user, contact, and company. Identifies premature closures and recommends retrospective review.

💡

Tech Analysis for routine tickets

Plain-English root cause and numbered next steps on every day-to-day ticket. Suggests the right tech based on prior history.

VERIFY Tab

Verify who you're talking to before you share anything

Four methods, one tab. Every verification auto-posts an internal note with who was verified, how, and when.

Okta Push
Instant
🔐
Okta Push Sent
Request sent to s.chen
via Okta Verify app
Waiting for approval...
✓ Identity Verified
Okta · s.chen@company.com · 2:51 PM
AT internal note auto-posted on verification
Email OTP
6-digit code
Send code to:
james@company.com
Send Code
or send to different email
ENTER 6-DIGIT CODE
7
4
1
8
2
_
✓ Verify Code
SMS OTP
Twilio
Send SMS to:
+1 555 ••• 8871
Send SMS
or send to different number
ENTER CODE FROM SMS
3
9
2
7
4
1
✓ Identity Verified
SMS · +1 555 ••• 8871 · 3:04 PM EST · AT note posted
SHARE Tab

End-to-end encrypted secrets that self-destruct after viewing

Client must verify identity before the secret is decrypted. Destroyed immediately after. Full audit trail in Autotask.

Sending a Secret
SECRET CONTENT
TempP@ss2026! (change on login)
DELIVERY
SMS → +1 555 ••• 8871
EXPIRY
24 hours
🔐 IDENTITY GATE BEFORE REVEAL
Recipient must verify via MS Authenticator push before secret is decrypted. Auto-destroys after viewing.
🔒 AES-256-GCM
One-time · Auto-destroys on close
📤 Send Secure Link via SMS
Secure Portal — Client View
client sees this
Secure Credential Delivery
From your IT support team
📱
Verify Your Identity
A push notification has been sent to your Microsoft Authenticator app.
🔵 MS Authenticator
💬 SMS instead
✓ IDENTITY VERIFIED — SECRET REVEALED
TempP@ss2026!
⚠ Self-destructs when you close this tab
SMS Tab

Two-way SMS from inside Autotask.
Every message logged automatically.

Text clients directly from the ticket sidebar. Inbound replies auto-post as internal notes. Opt-out compliance handled automatically.

SMS Thread
JH
James Harrison
+1 (555) 234-8871 · BridgeTech LLC
↺
Hi James — following up on T20260502.0041. Is email still not syncing?
Alex T. · 2:42 PM
Yes still broken. I have a call at 3pm and really need this working
James · 2:44 PM
On it now. ETA ~15min to get you sorted before your call.
Alex T. · 2:45 PM
Thank you! You guys are the best 👍
James · 2:58 PM
Type a message...
↑
Inbound replies auto-posted as AT internal notes · Ref: T20260502.0041
💬

Two-way messaging from the sidebar

Send and receive SMS without leaving Autotask. The ticket is always in context.

📋

Every reply auto-logs to Autotask

Inbound messages post as internal notes automatically. Zero manual copying.

🏷️

Auto-reference ticket number

Every outbound message includes the ticket number so clients always know which issue this relates to.

🤖

Auto-reply on closed tickets

Client texts a closed ticket? Automatic message directs them to open a new request.

Client Intelligence

Know your clients' health before they call you

Sentiment, escalation risk, recurring patterns, health scores — computed automatically from ticket history, note tone, SLA data, and response timing.

Sentiment Analysis
CLIENT REPLIES — TONE ANALYSIS
😊 Positive
client · 2:58 PM
"You guys are the best 👍 — fixed super fast"
😤 Frustrated
client · 2:44 PM
"Still broken. I have a call at 3pm I really need this working"
😡 Angry
client · 1:22 PM
"This is the THIRD time this week. This is unacceptable."
😐 Neutral
client · 11:05 AM
"Please let me know when this is resolved. Thanks."
Tech responses excluded from scoring
Escalation Risk Score
87
🔴 ACT NOW
CONTRIBUTING FACTORS
Client sentiment😡 Angry +28pts
Due date proximityOverdue +22pts
Tech response gap4h no response +18pts
Client reply count3 follow-ups +12pts
Recurring issue3rd ticket +7pts
Recommend escalation to senior tech
Scores notes AND time entries — knows techs often reply via time logs, not notes
Client Health + Recurring Issues
CLIENT HEALTH — BridgeTech LLC
34
At Risk
Refresh every 6h · EST calendar-aware
Open: 8Overdue: 3Avg: 😡Same-day: 12%
TOP RECURRING ISSUES — AI ROOT CAUSE
VPN drops requiring client reinstall
7×
Outlook profile corruption post-update
4×
OneDrive storage requiring license upgrade
3×
Printer driver conflicts after OS update
2×
Collision Detection

No more two techs working the same ticket

Real-time presence detection. See exactly who has the ticket open and whether anyone is actively editing.

T20260502.0041 — BridgeTech email sync
AT
SK
JR
+1
AT
Alex T.
Viewing · 4m
👁 Viewing
JR
Jordan R.
Actively typing...
✏️ Editing
SK
Sam K.
Viewing · 1m
👁 Viewing